During your support session, the HP technician can remotely log-in to your PC to pinpoint the issue3
as well as
- completing a comprehensive PC diagnostic to identify problem areas and causes of common symptoms
- manually scan system files
- reviewing anti-spyware or anti-virus applications and identify issues
- reviewing any known Windows issues and disk problems
3 diagnosis service ONLY; does NOT include PC hardware repair
Imagine the benefits of 24/7 support wherever you are, whenever
you need it1
Ongoing, unlimited over-the-phone support is yours with HP SmartFriend Complete Plan. You’ll have access to an expert HP technician who will log-in to your PC to resolve your problem, all for only $14.99/ month.
1 Internet connection required. Services described above are subject to change at any time.