HP SmartFriend Services > General Information > System Requirements Supported Products Terms of Service > Subscription Services Terms One Time Services Terms Service Your Account > Connect to a Tech Access Your Account Subscription Services > HP SmartFriend Complete Plan HP SmartFriend Complete Plan with Software HP SmartFriend Family Plan HP SmartFriend Tutor Plan HP SmartFriend Performance Plan One Time Services > HP SmartFriend Diagnose HP SmartFriend Software Install HP SmartFriend PC Setup HP SmartFriend Tutor HP SmartFriend Solve My Problem HP SmartFriend Windows 8 Quick Start
HP SmartFriend Diagnose

HP SmartFriend Diagnose

Only $19.99

Get one time phone support from an expert HP technician who will diagnose the PC issue or recommend repair options. Service includes remote log-in of your PC.

Buy Now

During your support session, the HP technician can remotely log-in to your PC to pinpoint the issue3
as well as

  • completing a comprehensive PC diagnostic to identify problem areas and causes of common symptoms
  • manually scan system files
  • reviewing anti-spyware or anti-virus applications and identify issues
  • reviewing any known Windows issues and disk problems

3 diagnosis service ONLY; does NOT include PC hardware repair

HP SmartFriend Complete Plan

Imagine the benefits of 24/7 support wherever you are, whenever
you need it1

Ongoing, unlimited over-the-phone support is yours with HP SmartFriend Complete Plan. You’ll have access to an expert HP technician who will log-in to your PC to resolve your problem, all for only $14.99/ month.

Find out more about HP SmartFriend Complete Plan >>

1 Internet connection required. Services described above are subject to change at any time.